We've been working hard behind the scenes at Greene King to make sure that when we reopen our pubs, we make them as safe as possible, whilst also following the latest government guidelines.
That’s why we’ve developed 5 key promises to you, our loyal customers, as well as our dedicated teams, to keep everybody safe. We also have some small but important requests for our customers which will help us look after everyone in our pubs.
We’re all in this together, after all. It’s all part of our new PUB SAFE scheme, which we’ve launched in all of our pubs and are displaying proudly, so that wherever you see the logo, you know we’re doing everything we can to protect both you and our teams.
These promises and requests mean you can enjoy some well-earned time in our pubs, whilst still being safe.
Following the latest social distancing government guidelines
Marking them out to help customers and our teams use them
Giving you the opportunity to book a table before you visit, so you know you have a safe space to enjoy it
Laying out tables to ensure safe spacing
Managing and monitoring queues to make them as smooth and easy as possible
Signposting our toilets, meticulously cleaning them and following social distancing measures
Follow these social distancing measures so everyone can enjoy their time with us.
Check everyone is safe
Wear a unique uniform so you can easily find them
Are responsible for additional cleaning and making sure tables are cleared properly
Letting the PUB SAFE monitor know if you have any concerns or questions during your visit.
Training them in accordance with the latest government guidelines for safe working
Giving them everything they need to work safely, including training on social distancing and hand hygiene
Temperature checking them at the start of every shift
Carrying out full risk assessments on our pubs, including deliveries to protect both our teams and suppliers
Respecting our teams and any requests they have, to keep everyone safe.
Having hand sanitisers at entrances and throughout our pubs
Regularly checking and sanitising handwashing facilities in toilets
Making sure there is hand sanitiser available where tills are accepting cash
Please maintain your own personal hand hygiene to protect everyone.
Asking customers to use our Order & Pay app and contactless payment methods
Using screens around our tills to protect both you and our teams
Delivering food & drink to your table in the safest way possible
Using disposable menus, so they can be recycled after your visit or taken home to use for your next takeaway order
Displaying all allergen information online for our food, so you can check it from your own device
Using the technology we have available to minimise contact with our teams wherever possible.