THE Coopers
Rejoice our Refunds Promise - we're offering 100% refunds on Christmas Bookings. T&Cs apply
We know 2020 wasn’t quite as expected and we’re sorry we didn’t get to celebrate Christmas with you. So, we are already busy working away on our plans for 2021 as we have lots of missed celebrating to make up for!
At Christmastime we know there’s no place like the pub so, make sure you sign up to our email club for exclusive discounts, upcoming events, and sneak previews to book ahead for your Christmas 2021.
Terms & Conditions
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Full allergen information on the ingredients in the food we serve is available on request – please speak to a team member. (V) Suitable for Vegetarians. (Ve) Suitable for Vegans. Whilst we take care to preserve the integrity of our vegetarian & vegan products, we must advise that these are handled in a multi-kitchen environment. (N) Dish contains nuts. †Fish, poultry and shellfish dishes may contain bones and/or shell.◆Dish contains alcohol *All stated weights are approximate before cooking. ºOur onion rings are made from chopped and reformed onions. Our menu descriptions do not list all ingredients. Some dishes may contain alcohol which may not be listed on the menu. Please advise the team of any dietary requirements before ordering. All of our dishes are prepared in kitchens where nuts and gluten are present as well as other allergens; therefore we cannot guarantee that any food item is completely free from traces of allergens, due to the risk of unexpected cross contamination. Please be aware the allergen information for our dishes may change between the date of booking and the date of your visit. We would advise all our guests contact a member of the team on the date of their visit to confirm the allergen information of their selected meals. Promoter: Greene King Brewing and Retailing Ltd, Sunrise House, Ninth Avenue, Burton on Trent, DE14 3JZ. Stilton® and Croxton Manor® are registered trademarks. All cash and credit/debit card tips are paid in full to our team members.
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It’s been a tough year all round and we do hope your friends and family are safe and well.
We want to make sure we all have a well-deserved Christmas knees up and we’d love you to choose our pubs.
All of our pubs take the safety of our guests and our team very seriously. If you’ve visited us in the last couple of months you can see how many measures we have in place to look after you whilst living with Covid-19. We can promise you that booking with us for Christmas will be no exception. We promote party safe!
We ask all guests where possible to please now make your Christmas booking online. Everyone must pay a £5pp deposit this year (child and adult) upon booking any festive menu (irrespective of your party size) and it’s much easier and safer for you to do all this via the pub website. But don’t worry, all your deposits are fully redeemable against your final bill. See section ‘refunds & cancellations’ for more info.
The only exception to the £5pp deposit is any of our Pubs that are running our tasty Christmas Day menu! As it’s our favourite (and busiest) day of the year, we do ask for £10pp please upon booking. All the same T&Cs as mentioned apply. We just need a little bit more from you.
During the festivities we understand not everyone wants to eat from our festive menus. Good news, our main menu will still be available. However, for larger groups looking to make a booking for more than six people you will be kindly asked for a deposit for bookings taking place from Tuesday 8th December November to Thursday 31st December.
A lot of our pubs this year have got some self-serve drinks packages too, these will be bought over to you as soon as you arrive so no waiting for that all important first drink. Why not ask for more info or check these out on the website and add to your booking? Full payment for these in advance please, when you book the package you want. Budget goes a lot further if you start spending it earlier. Cheers!
Pre-orders are really important during our busiest time of year, Christmas takes so much planning so please get your group’s pre-orders in on time, no later than 2 weeks before your booking date or Thursday 12th November 2020 (whichever gives our pubs most time). You’ll be sent all the info on how to make your pre-order once you’ve booked. And don’t forget the allergens & dietary needs, if we know all this in advance then smooth sailing.
We have carefully thought out seating plans (with social distancing) and staggered arrival times so we do ask you keep to your chosen time please. If you are more than 15 minutes late we may need to ask you to skip a course as we cannot allow tables to overrun, especially now we have such reduced capacities! We understand though that arrival times aren’t always in your control so please give the pub a call if you’re going to be late, or we’ll start to worry about you.
Oh, and one last bit of admin advice please – if you can bring your booking confirmation and any pre-order details with you, that would be great! We know it’s easy to forget what you’ve ordered so it would be a massive help if one person in the group took control. We call them our Booking Superheroes!
We are here to answer any of your questions or concerns so please dial the pub or our bookings team if you need any more info or clarity.
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We hope no one gets poorly in your party! And we used to always say refunds were not refundable, but the world has changed, and we want to protect you and our team.
So, if any of your party (or your whole group) needs to cancel or amend the booking due to Covid-19 symptoms, as long as you give us 72 hours’ notice we will always process a 100% refund for you. Please be patient as refunds may take up to 14 days. Ideally rather than cancelling, if you can book another date for a few weeks’ time, that would be a massive help to our team, but we understand completely if that’s not possible. Health comes first!
If we have to shut the pub (worst thing ever) then we will give you as much notice as possible and if we can’t guarantee a new opening date, and you are not happy to re-book in the future, of course we will give you a full refund of your deposit and any additional pre-orders/packages. You are covered!
So basically, as long as you give us 72 hours’ notice, so we have a chance to re-book your table (with social distancing this is so important for our industry now) then you get 100% refund. Whether that is for the whole party or a just a drop in numbers. On the positive, if you actually increase numbers, and we can accommodate, please ensure you pay the extra deposit when booking the additional guest(s) and if it’s a late change (after 12th November 2020) we will need the pre-order for the additional guest(s) immediately too please.
This year has been a year like no other and so it will come as no surprise to you that all our bookings are subject to government guidelines. If government advice changes and we need to make any updates to our guidance and booking policies, we will do so on our website. So please check back to ensure that you have the up to date detail - we want to keep you and our teams safe not only for Christmas but always.
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1.1 Local Pub Closure (due to regional Covid spike)
Step 1: We encourage guests to book for a different date. We hold deposits for a future booking.
Step 2: Full refund 100% of all deposits and pre-payments if step 1 isn’t favoured by the guest.
1.2 Cancellation & Deposit Refund Policy
Step 1: Any drop in numbers due to Covid symptoms, where at least 72 hours’ notice of the booking date has been given, is refunded 100%.
Step 2: If the whole party cancels due to Covid symptoms, with at least 72 hours’ notice of the booking date, the party is encouraged to book an alternative date within 4 weeks.
Step 3: If the whole party cancels due to Covid symptoms, with at least 72 hours’ notice of the booking date, and are not happy to re-book a future date, the whole party is refunded 100%.
Step 4: If any drop in numbers or cancellations happen within 72 hours, no refund is available.
Step 5: Where possible we always ask the guest to reschedule a date as opposed to full cancellation. Any date changes, as long as with at least 72 hours’ notice of the booking, will not be charged and all deposits will be held to the next date.Your booking is subject to government guidelines and advice may change - please see our website for up to date guidance and policies at the time of your booking - then full details on the website.
We’re all in this together! Book Greene King, Book Safe! And have fun…
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For full allergen information click here